Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the United States Postal Service. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the weight of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for refund or exchange. You must contact us within seven (7) days of the delivery date to receive an RMA. For all accepted returns, we will provide label for you. Place the label on the packaging we sent the order to you and return the items to us.

Shipping and handling charges are not refundable. Skins must be returned in the condition they were received; skins with creases, cuts, or drawn on markings are not accepted. Exceptions may be made on an individual basis for a credit on future purchases. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. If you have questions, please contact us for more information.

Do you ship to my country?

Every shipment with exotic skins, that leaves USA requires USFW inspection and/or CITEs export/re-export certificate.

For our international buyers we have NO minimum order requirements as long as all Fish and Wildlife fees and international shipping are covered by the recipient.

  1. NON-CITES species including: stingray, shark, ostrich, zebra and eel.
    • USFW inspection is $93.00/shipment
    • Paperwork processing $120.00/shipment
    • International shipping via UPS expedited or UPS saver
  2. CITES species such as: Caiman, Nile Crocodile, Freshwater Crocodile, American Alligator, lizard and python. Fees:
    • USFW inspection $186.00/shipment
    • CITES certificate $75.00 for re-export and $100.00 for export (alligator only)
    • Paperwork processing $150.00/shipment
    • International shipping via UPS expedited or UPS saver

    On average NON-CITES shipment will cost in $320.00 in fees and shipping, CITES shipment on average $650.00/shipment in fees.

    Customers that can order $5000.00 minimum for CITEs shipment or $2500.00 for NON CITEs are NOT charged for Fish and Wildlife fees.

Please contact Natasha@rojeleather.com if you ready to place an order or if you have any questions.

In addition, we will NOT ship to any US forwarding company that is not authorized to process Fish and Wildlife shipments. To insure that all rules and regulations are followed we process all international shipments in house or will send skins ONLY to US authorized licensed customs broker with an active USFW permit.